First Time Login
Customers/Financial Representatives:

Q: What information do I need to set up my online account access?

A: If this is your first time registering for access with the Venerable website, the site will walk you through the online registration process. You will be asked to create a Username, a strong Password, and provide either an email address or cell phone number to verify your account. See 'Logging into Your Account' below for more details.

Q: Why should I register my computer/ device and browser?

A: Registering your computer/ device and browser saves you time in subsequent website visits. When your computer/device and browser are recognized, you will not be prompted for additional verification every time you login.

Note: If you register your computer/device but use multiple browsers to access your account, each browser will need to be registered as well. If you clear browser data you may be prompted to register your computer/device again.

Broker Dealer Access Owners:

Q: As a Broker Dealer, how do I register on the Venerable website?

A: Broker Dealer Access Owners (BDAO) are able to establish their own access. Because BDAOs are not contracted producers, they cannot be validated against the Venerable licensing database. BDAOs are required to provide the Organization Name, your title/relationship to the organization, the organization TIN, your email address, your first and last name, your MM/DD of your birth date, and your phone number.

Once a BDAO has submitted their registration, the Venerable staff will review the request, and upon approval, the individual will receive an email with a hyperlink to the Venerable website to complete their registration by creating a username and password. Please note, this hyperlink is only valid for 14 days.

Delegates:

Q: Are my office staff able to establish their own access to the Venerable website?

A: Delegates must contact their Broker Dealer or Financial Representative to obtain access. This can be done within Venerable's website by the Broker Dealer or Financial Representative. To add a delegate, they must login and go to My Profile>Add/Manage Delegates section of the website. Once they've requested access for you, an email will be sent with a hyperlink to the Venerable website to complete your registration by creating a username and password. Please note this hyperlink is only valid for 14 days.

Q: Why are some items disabled or greyed out when I'm 'acting as' my financial representative or Broker Dealer?

A: This is due to restraints the financial representative or Broker Dealer put on your profile. Updates can be made within your Broker Dealer or financial representative's My Profile> Add/Manage Delegates section.

Logging Into Your Account:

Q: Are any of the fields case sensitive?

A: Yes, the Password field is case sensitive. The Username field is not case sensitive.

Q: I'm having trouble logging in. How do I reset my Password or look up my Username?

If you forgot your username:

1.     Click on "Forgot your Username"

2.     Enter your Social Security Number (SSN) and email address.

3.     If you have a cell phone number or email on file we will send you a verification code. Enter the verification code and click "Verify"

4.     Your username will be displayed on the screen

5.     Click "Continue" to return to the homepage

If you forgot your password:

1.     Click on "Forgot your Password"

2.     Enter your Username and date of birth

3.     If you have a cell phone number or email on file we will send you a verification code. Enter the verification code and click "Verify"

4.     You will be asked to create a new Password and login

If you're still having trouble, call the Contact Center at the phone numbers listed below for additional assistance.

Q: My computer is entering my login credentials automatically, but I am unable to log in. What should I do?

A: Your computer may be auto-filling an incorrect Username or password. Try re-entering your Username and password manually.

Q: I didn't receive the verification code, what should I do?

A: Make sure you are checking the email/phone information the code was sent to. Partial information to identify the email address or phone number is displayed on the screen.

If the code was sent by email, check to make sure it did not go to a junk folder. Also, do not close the page asking for your code in order to retrieve your email. If you need to use the internet to retrieve your email, open a new session or tab to login to your email.

If the code was sent to your cell phone, wait a minute or two. If you still do not see the verification code, you can click "I didn't receive a code, send me another!" The code will be good for 5 minutes.

Q: The verification code you sent me isn't working. What's wrong?

A: First, ensure that the 6 digits you have entered match the one sent to you. If you continue to have issues, you can select 'I didn't receive a code, send me another!' and enter the new code.

Q: You sent a verification code to a phone number/email address I no longer use or have access to. What should I do?

A: Call the Contact Center at the phone numbers below and a representative will be able to update your contact information.

Q: How long does it take for me to receive a verification code via email or text?

A: Normally, you will receive it immediately; however, it could take a minute or two.

Q: When does the verification code expire?

A: The verification code expires after 5 minutes. You will need to request a new code if it expires.

Q: Do I need to enter a verification code each time I login?

A: You will not be asked to enter a verification code if you register your computer/device and browser.

Q: What if my account becomes locked?

A: Please call our Contact Center at the phone numbers listed below for further assistance.

Q: Which browsers are recommended by Venerable?

A: For the best experience, Venerable suggests that you use the most current version of these browsers: Internet Explorer, Google Chrome, Firefox and Safari. Other browser types or versions may result in an inconsistent or poor experience.

Account Update:

Q: How do I change my Username, Password and other login information?

A: To change your Username, contact us at one of the phone numbers listed below. To change your Password and other account information, you must first log in to your account. Once logged in to your account, go to 'My Profile' to update the information.

Q: How can I update my mail delivery preferences (applies to customers only)?

A: Once logged in, you can update your mail delivery preferences within the 'My Profile' link at the top of the screen.

Q: Can I sync my annuity contract with Quicken?

A: At this point in time, our annuity products do not have the functionality to sync with Quicken.

Privacy/Security:

Q: How secure is my account information?

A: Venerable has implemented numerous security measures to safeguard the confidentiality, integrity and availability of our customer data, including authentication, monitoring, auditing, and encryption. Security measures have been built into the design, implementation and day-to-day practices of our entire operating environment as a part of our continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and provide reasonable protection of customer information we possess.

Q: What does the Venerable website do with my information?

A: Information gathered by the Venerable website about its registered users is never sold to outside organizations. Your privacy is very important to us, as is safeguarding your personal information. Please review Venerable's Privacy Notice for more information.

Q: What should I do if I notice unauthorized activity on my account?

A: Call the Contact Center at the phone numbers listed below immediately. A representative can block further access to your account and investigate the unauthorized access.

Q: I believe someone has stolen my identity. How do I lock access to my account?

A: Call the Contact Center at the phone number listed below. A representative can block further access to your account and discuss other measures to safeguard your account.

Contact Center Information:
Monday through Friday, 8:30 a.m. to 6:00 p.m. ET

Variable Annuity (800) 366-0066

Fixed Annuity (800) 369-5303

Mutual Fund Custodial Accounts (888) 854-5950

© Venerable Holdings, Inc. 2018, All Rights Reserved.
© Venerable Holdings, Inc. 2018, All Rights Reserved.